Can I manage the frequency of alerts and notifications from DatasiteOne?
Yes. Controls inside the app allow you to set frequency levels to hourly, daily or weekly.
Where can I access Service Level Agreements (SLAs)?
Service Level Agreement documentation can be accessed though this link to Merrillcorp.com.
Has anything changed in how I can contact the Merrill Project Management team?
Merrill has expanded the ways that you can work with our service teams. New contact points for customers include on-line chat and the new Merrill DatasiteOne online community. This interactive forum gives customers quick, self-service access to common questions. Of course Merrill Project Managers are available by phone 24/7/365 with a real person answering every time in three rings or less.