Healthcare Member Communications Insights & Analysis

Secure the business of moving ahead with forward-thinking insights, industry updates and in-depth research brought to you by Merrill.

  • 11/17/2017

    Blog

    Harness your 508 accessibility knowledge

    Healthcare Member Communications | Merrill Connect®

    Without the proper knowledge or perspective around 508 accessibility, some health plans view a “tagged” document as good enough for 508 compliance. Others promote a more “willing to learn” strategy to discover who needs accessibility, how it provides equal access to members and how everyone can benefit from it. Where does your company stand?

     

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  • 11/15/2017

    Article

    5 Must Have Features in an ANOC/EOC Solution

    Healthcare Member Communications | Merrill Connect®

    When looking for a solution use these tips to help you identify the features that will ensure your success.

     

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  • 10/20/2017

    Blog

    How does your health plan rate for 508 accessibility to member documents and information?

    Healthcare Member Communications | Merrill Connect®

    The Center for Medicare and Medicaid (CMS) uses their Consumer Assessment of Healthcare Providers & Systems (CAHPS) to measure customer experience. CMS measures this using patient experience surveys that don’t ask or judge the quality of care, but focus instead on the experience, communication and understanding of the treatment and coordination of efforts. Try applying this same concept from a 508-accessibility perspective. Do your efforts focus on the value to the person with the disability? Or are you simply going through the motions to check the box?

     

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  • 10/06/2017

    Blog

    Ah-ctober!

    Healthcare Member Communications | Merrill Connect®

    October is a great time to jump back in to your 508-accessibility plan ensure that the rest of your marketing and support materials are complete.

     

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  • 10/03/2017

    Blog

    The alphabet soup of healthcare information for 508 accessibility

    Healthcare Member Communications | Merrill Connect®

    If you want to feel good about what you do and why you do it, then know that you are making a difference with 504, 508 and 1557. You need to know these three pieces of Federal legislation support equal participation and accessibility to healthcare programs, services, and activities.

     

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  • 09/28/2017

    Blog

    Looming September 30 Deadline for Medicare, Part D and Cost Plans Marketing Oversight

    Healthcare Member Communications | Merrill Connect®

    If you market to Medicare, Part D and cost plans, you are aware of the need to submit those materials through the Health Plan Management System (HPMS) for marketing oversight by the Center for Medicare and Medicaid (CMS).

     

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  • 09/26/2017

    Blog

    Merrill's Health Insurance Blog

    Healthcare Member Communications | Merrill Connect®

    The Merrill Health Insurance blog and newsroom is for everything important to mandated member communications.

     

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  • 11/22/2016

    White Paper

    How to Choose the Right Member Communications Support Provider

    Healthcare | Healthcare Member Communications | Merrill Connect®

    Position your health insurance plan for rapid growth by outsourcing multi-channel member communications to a partner that will simplify the process, control costs, improve quality control, ensure compliance and gain end-to-end visibility.

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  • 10/07/2016

    Case Study

    Leading Health Plan Saves Millions Through Automation and Workflow Efficiencies

    Healthcare | Healthcare Member Communications | Merrill Connect®

    With exponential growth, the health plan faced many challenges. Learn how Merrill Connect helped the health plan achieve improved efficiencies and cost savings in excess of $5 million dollars.

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  • 10/07/2016

    Case Study

    Health Insurance Plan Partners with Merrill to Streamline ANOC and EOC Document Creation.

    Healthcare | Healthcare Member Communications | Merrill Connect®

    Learn how Merrill Connect Dynamic Publishing created a ground-breaking solution to allow health plans to quickly modify their required member documents to adapt to yearly plan changes and changes in CMS marketing and model guidelines.

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  • 08/10/2016

    White Paper

    Relieving the Pain of ANOC and EOC: Streamline Document Creation and Reduce Costs

    Healthcare Member Communications | Merrill Connect®

    The traditional ANOC and EOC processes entail a great deal of work (at great cost), present numerous opportunities for error and threatens a high cost for those errors. Leveraging an advanced, dynamic publishing platform can immediately ease this burden, with real impacts that will continue to grow year-over-year.

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  • 03/09/2016

    Brochure

    Simplify the Complexity of Health Insurance Enrollment

    Healthcare Member Communications | Healthcare | Merrill Connect®

    Use Merrill Connect to deliver highly targeted materials to your current and prospective members, thereby increasing satisfaction and lessening confusion. Gain operational efficiencies while enabling rapid response to regulatory changes and growth.

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  • 01/25/2016

    Brochure

    Engage with Healthcare Members More Extensively and Personally

    Healthcare | Healthcare Member Communications | Merrill Connect®

    Merrill Connect, our integrated, HIPPAA/PHI-compliant communications portal, brings end-to-end solutions backed by forward-thinking technology. We handle time-sensitive, stringent compliance seamlessly, whether it’s for individuals or large-scale mailings.

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  • Brochure

    Ensure Every PDF Is Accurate and 508 Compliant

    Healthcare Member Communications | Healthcare | Merrill Connect®

    Health insurance plans are turning to Merrill to provide a single-source, integrated solution designed to comply with Section 508 without jeopardizing accuracy or time to market.

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  • Brochure

    Deliver Secure, Compliant, Personalized Member Mailings Every Time

    Healthcare Member Communications | Healthcare | Merrill Connect®

    Trust Merrill Connect with your most sensitive member communications. Our advanced data management and integrity manufacturing process let you create effective and compliant health insurance mailings and notices with efficiency and peace of mind.

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  • Case Study

    Leading MCO Improves ANOC/EOC Accuracy and Reaches More Members Faster

    Healthcare | Healthcare Member Communications | Merrill Connect®

    Learn how a leading Managed Care Organization (MCO) exceeded its speed and accuracy goals and hit deadlines for 780,000 deliverables, with data automation and other support tools from Merrill Connect.

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  • Case Study

    MCOs See Faster Personalized Communications, Business Intelligence and 508 Compliance

    Healthcare | Healthcare Member Communications | Merrill Connect®

    Find out how three Managed Care Organizations (MCOs) were able to make fast changes to better serve their members and meet regulatory requirements with help from Merrill Connect.

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  • Case Study

    Managed Care Provider Delivers Personalized Communications In Record Time

    Healthcare | Healthcare Member Communications | Merrill Connect®

    At a time of sweeping changes to the US healthcare system, a leading managed care organization helps subscribers stay on top of new healthcare options with a highly personalized, HIPAA-compliant communications system designed by Merrill.

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  • Brochure

    Dynamically Create Health Plan-Specific Documents

    Healthcare Member Communications | Healthcare | Merrill Connect®

    Reduce excessive numbers of templates, control versions and simplify proofing when creating your ANOCs, EOCs and EOBs by automating your publishing process on single marketing communications platform Merrill Connect.

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