Healthcare Member Communications

Achieve efficiency and absolute accuracy in personalized, compliant healthcare communications.

Merrill delivers nearly 50 years of expertise in successfully navigating complex regulated industries. Count on us to help you create, manage and distribute accurate and compliant healthcare communications. Put Merrill Connect—our fully integrated communication solution—at the backbone of your marketing ecosystem and gain a single, holistic view of all your member communications.

Boost enrollment and renewals with health insurers’ go-to solution for accurate, compliant communications.

Maximum efficiency

Centrally manage data from disparate sources for fast and simple content reuse and distribution across channels and markets.

Absolute accuracy

Deliver on time with absolute precision and accuracy by leveraging Merrill’s data management expertise, integrated technology and world-class digital and print distribution systems.

Increased engagement

Reach members any time, anywhere with personalized interactive communications—including video, social integration and direct links—and built-in analytics and reporting.

We can help you with:

Easily create timely, accurate and engaging customer communications that build brand loyalty.

Member engagement

Mobilize members to take control and make proactive health decisions with personalized health and wellness materials and engaging incentive programs.


Compose, manage, produce and distribute your communications in accordance with established regulatory SLA timelines and mandates using the HIPAA/PHI-compliant workflow in Merrill Connect.

Operational efficiencies

Streamline communications with automated programs, from data compilation through distribution, that adapt and adhere to ever-changing regulations.

Robust reporting

Track effectiveness, compliance and costs for member communications from production through delivery with Merrill's award-winning chain of custody workflow and 2D barcode scans.

We can help you with:
  • Employee assistance programs
  • Member surveys (COB, satisfaction, disenrollment)
  • Condition care kits
  • Newsletters
  • Disease brochures
  • Personal health assessments
  • Disease management campaigns

Equip brokers with the tools they need to stand out from the competition and help members make smart plan choices.

CRM integration

Capture, track and follow up on prospect and member activity with relevant and engaging plan content—integrating with your CRM.

Mobile access

Brokers gain instant access to marketing materials on any mobile device, so they can get members' attention on any device, on the fly.

Smarter targeting

Make sure members and prospects get timely, targeted information they need to understand their options using Merrill's automated personalization tools.

Interactive tools

Effectively communicate with members with compelling interactive communications that include video, email marketing, document and data sharing features.

We can help you with:
  • Event flyers
  • Education materials
  • Enrollment kits

Merrill Technology

Merrill Connect

Look to Merrill technology to deliver personalized, compliant communications that capture your members’ attention.

Merrill Connect brings end-to-end communication solutions backed by forward-thinking technology. Extend your reach. Accelerate your time to market. Collaborate across channels. Connect the dots faster—from printing to leading-edge digital solutions.

  • Automated workflow meets HIPAA/PHI mandates and SLA timelines
  • Improved efficiencies with content reuse from multiple sources, real-time proofing and change control
  • Robust reporting to assess content effectiveness and member engagement
  • Multi-layer security architecture and disaster recovery


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