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The Merrill Blog

Get the latest updates and insights around complex content management, regulatory disclosure and compliant communications.

  • 06/14/2018

    Blog

    Cracking the code: increasing digital opt-ins

    Healthcare Member Communications | Merrill Connect®

    Smart tactics and examples to increase your digital opt-in rates.

     

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  • 04/04/2018

    Blog

    6 Things to Consider when Transitioning Mandated Communications to Digital

    Healthcare Member Communications | Healthcare | Merrill Connect®

    With the recent CMS ruling in favor of electronic posting of documents such as the Evidence of Coverage (EOC), it is important that you don’t compromise accessibility and compliance when transitioning such programs to digital. If it isn’t done correctly a lot is at stake, ultimately impacting your Star ratings. Here are six things to consider when transitioning your mandated communications to digital. 

     

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  • 03/13/2018

    Blog

    Making a Difference with 508 Accessibility

    Healthcare Member Communications | Healthcare | Merrill Connect®

    This month, let's focus on the ability component of 508 accessibility. It easily describes a clear goal: the ability to make a difference in a person's life. In short, providing everyone the ability to read, understand and reference health coverage details and member communications.

     

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  • 03/09/2018

    Blog

    Merrill Insight™: Insurance Spotlight - 3 Things You Should Know

    Healthcare | Healthcare Member Communications | Merrill DataSite®

    We tend to only think of insurance when storms rage, cars crash - or large global insurance conglomerates like AXA announce $15.3B acquisitions of XL Group. For many of us, both storms and billion dollar deals hit with force in March.

     

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  • 12/19/2017

    Blog

    CAUTION: 508 grace period ending. Compliance effective January 18, 2018.

    Healthcare Member Communications | Healthcare | Merrill Connect®

    Wise leaders focus on actions that move their initiatives forward. These actions can involve innovative thinking, tapping into new market trends, or hitting the re-set button. Wherever your company fits in, 508 accessibility needs to be a part of your strategy. The impending deadline needs both a strategy on accessibility and a tactical approach to implement a program. This is where Merrill can be a valuable resource for you. The question of “if” the files need to be 508 compliant is no longer a choice. The choice is who will make them compliant.

     

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  • 11/17/2017

    Blog

    Harness your 508 accessibility knowledge

    Healthcare Member Communications | Merrill Connect®

    Without the proper knowledge or perspective around 508 accessibility, some health plans view a “tagged” document as good enough for 508 compliance. Others promote a more “willing to learn” strategy to discover who needs accessibility, how it provides equal access to members and how everyone can benefit from it. Where does your company stand?

     

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  • 10/20/2017

    Blog

    How does your health plan rate for 508 accessibility to member documents and information?

    Healthcare Member Communications | Merrill Connect®

    The Center for Medicare and Medicaid (CMS) uses their Consumer Assessment of Healthcare Providers & Systems (CAHPS) to measure customer experience. Do your efforts focus on the value to the person with the disability?

     

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