The Merrill Blog

Get the latest updates and insights around complex content management, regulatory disclosure and compliant communications.

  • 11/17/2017

    Blog

    Harness your 508 accessibility knowledge

    Healthcare Member Communications | Merrill Connect®

    Without the proper knowledge or perspective around 508 accessibility, some health plans view a “tagged” document as good enough for 508 compliance. Others promote a more “willing to learn” strategy to discover who needs accessibility, how it provides equal access to members and how everyone can benefit from it. Where does your company stand?

     

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  • 10/20/2017

    Blog

    How does your health plan rate for 508 accessibility to member documents and information?

    Healthcare Member Communications | Merrill Connect®

    The Center for Medicare and Medicaid (CMS) uses their Consumer Assessment of Healthcare Providers & Systems (CAHPS) to measure customer experience. Do your efforts focus on the value to the person with the disability?

     

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