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The Merrill Blog

Get the latest updates and insights around complex content management, regulatory disclosure and compliant communications.

  • 04/04/2018

    Blog

    6 Things to Consider when Transitioning Mandated Communications to Digital

    Healthcare Member Communications | Healthcare | Merrill Connect®

    With the recent CMS ruling in favor of electronic posting of documents such as the Evidence of Coverage (EOC), it is important that you don’t compromise accessibility and compliance when transitioning such programs to digital. If it isn’t done correctly a lot is at stake, ultimately impacting your Star ratings. Here are six things to consider when transitioning your mandated communications to digital. 

     

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  • 03/13/2018

    Blog

    Making a Difference with 508 Accessibility

    Healthcare Member Communications | Healthcare | Merrill Connect®

    This month, let's focus on the ability component of 508 accessibility. It easily describes a clear goal: the ability to make a difference in a person's life. In short, providing everyone the ability to read, understand and reference health coverage details and member communications.

     

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  • 12/19/2017

    Blog

    CAUTION: 508 grace period ending. Compliance effective January 18, 2018.

    Healthcare Member Communications | Healthcare | Merrill Connect®

    Wise leaders focus on actions that move their initiatives forward. These actions can involve innovative thinking, tapping into new market trends, or hitting the re-set button. Wherever your company fits in, 508 accessibility needs to be a part of your strategy. The impending deadline needs both a strategy on accessibility and a tactical approach to implement a program. This is where Merrill can be a valuable resource for you. The question of “if” the files need to be 508 compliant is no longer a choice. The choice is who will make them compliant.

     

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  • 11/17/2017

    Blog

    Harness your 508 accessibility knowledge

    Healthcare Member Communications | Merrill Connect®

    Without the proper knowledge or perspective around 508 accessibility, some health plans view a “tagged” document as good enough for 508 compliance. Others promote a more “willing to learn” strategy to discover who needs accessibility, how it provides equal access to members and how everyone can benefit from it. Where does your company stand?

     

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  • 10/20/2017

    Blog

    How does your health plan rate for 508 accessibility to member documents and information?

    Healthcare Member Communications | Merrill Connect®

    The Center for Medicare and Medicaid (CMS) uses their Consumer Assessment of Healthcare Providers & Systems (CAHPS) to measure customer experience. Do your efforts focus on the value to the person with the disability?

     

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  • 10/06/2017

    Blog

    Ah-ctober!

    Healthcare Member Communications | Merrill Connect®

    October is a great time to jump back in to your 508-accessibility plan ensure that the rest of your marketing and support materials are complete.

     

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  • 10/03/2017

    Blog

    The alphabet soup of healthcare information for 508 accessibility

    Healthcare Member Communications | Merrill Connect®

    If you want to feel good about what you do and why you do it, then know that you are making a difference with 504, 508 and 1557. You need to know these three pieces of Federal legislation support equal participation and accessibility to healthcare programs, services, and activities.

     

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  • 09/28/2017

    Blog

    Looming September 30 Deadline for Medicare, Part D and Cost Plans Marketing Oversight

    Healthcare Member Communications | Merrill Connect®

    If you market to Medicare, Part D and cost plans, you are aware of the need to submit those materials through the Health Plan Management System (HPMS) for marketing oversight by the Center for Medicare and Medicaid (CMS).

     

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  • 09/26/2017

    Blog

    Merrill's Health Insurance Blog

    Healthcare Member Communications | Merrill Connect®

    The Merrill Health Insurance blog and newsroom is for everything important to mandated member communications.

     

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