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Tuesday, April 26, 2011

Merrill Brink International Achieves 100-Percent Recommendation Rate in Client Survey

Survey participants say they would all recommend Merrill Brink services to others.

St. Paul, Minn. — Merrill Brink International (www.merrillbrink.com), a leading global provider of language solutions for global companies and law firms, today announced the results of its 2010 Global Client Satisfaction Survey. The 2010 survey revealed an all-time high recommendation rate for the company, with 100 percent of the participants stating they would recommend Merrill Brink International to colleagues or business associates.

“All of us at Merrill Brink work diligently to provide exceptional customer service and the highest-quality solution to our customers and to their end consumers,” said Claes Holm, president of Merrill Brink International. “We consider customer satisfaction more than a key performance metric. It is a lasting and consistent predictor of customer loyalty, long-term growth and corporate value.”

This is the 10th consecutive year that Merrill Brink has conducted quarterly client surveys in its global locations. The surveys complement and support the company’s ISO 9001:2008 certification to meet customer requirements on a consistent basis and to promote continual improvements. The survey respondents represent a wide variety of corporations and law firms across North America and Europe. The quarterly survey rates the level of service, turnaround time, quality, overall value and overall expectation.

Merrill Brink’s commitment to best-in-class customer service has led to year-after-year customer satisfaction levels of more than 95 percent.

For more information, contact Merrill Brink International at translations@merrillbrink.com or in the U.S., call (800) 688-4400 or in Europe, call 353 (0)91-771181.

About Merrill Brink International
Merrill Brink International (www.merrillbrink.com) is a leading provider of complete translation and language solutions for global companies and law firms, with special expertise in serving the legal, financial, life sciences, software, heavy machinery and corporate markets. A proven leader with more than 30 years of experience, Merrill Brink offers a wide range of language solutions including translation, localization, desktop publishing and globalization services.

Merrill Brink is recognized in the industry for its commitment to quality and its pioneering approach of leveraging technology to reduce costs, eliminate redundant processes and accelerate translation life cycles. Merrill Brink is certified to ISO 9001:2008; ISO 27001:2005 and ISO 13485:2003, and registered to EN 15038:2006 and ISO 14971:2007. Together, these standards provide assurance that the most stringent process and quality standards for translation are followed. Merrill Brink International Corporation is a wholly owned subsidiary of Merrill Corporation.

About Merrill Corporation
Founded in 1968 and headquartered in St. Paul, Minn., Merrill Corporation (www.merrillcorp.com) is a leading provider of outsourced solutions for complex business communication and information management. Merrill's services include document and data management, litigation support, language translation services, branded communications programs, fulfillment, imaging and printing. Merrill's target markets include the legal, financial services, insurance, healthcare and real estate industries. With more than 5,000 people in over 40 domestic and 22 international locations, Merrill empowers the communications of the world's leading companies.


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