Merrill’s Healthcare Solutions deliver compliant-driven communications in an increasingly regulated market. You achieve marketing and fulfillment communications effectiveness – while at the same time remain current with impending regulation, compliance, and healthcare reform-related changes. We deliver data capture and management – from file creation to delivery point validation – that is precisely accurate, transparent, and seamless.
Best-of-breed programs
Our programs – deployed as stand-alone components or part of a comprehensive, multichannel solution – deliver compliance-driven, targeted messages that focus on each member’s needs.
Pre enrollment ... planting the seeds
The member experience begins with a prospect’s experience. Facilitating the start of a member-centric relationship, a Pre Enrollment program serves to educate, inform, and invite potential members with personalized, benefit-oriented messaging.
Post enrollment ... fostering a new relationship
New members need affirmation that they’ve made the right choice. Personalized Post Enrollment program components help members feel comfortable with their healthcare decisions while nurturing the relationship for the long term.
Member communications ... creating brand advocates
Effective member communications anticipate the needs of individuals and communicate relevant information designed to keep members informed and educated while reinforcing brand loyalty.
Agent/broker communications ... maximizing the power of the influencer
Agents and brokers are the backbone to health plan/member relations. Agent/Broker communications help the sales force become subject matter experts and the most efficient, effective extension of the plan’s customer satisfaction team.
Acquisition & retention marketing ... establishing lasting connections
Keeping the conversation going – and focused on member needs – is at the heart of member marketing. All communications put the member at the center while ensuring the health plan remains compliant.
MerrillConnect®: your information gateway
MerrillConnect is the delivery platform built to support healthcare companies and acts as the gateway to a health plan’s information supply chain. This proprietary technology connects the entire sales and fulfillment cycle, automates repetitive processes, and generates concise reports that impact key revenue-generation decisions.
MerrillConnect:
- Provides complete integrity management at the record, page, and piece levels
- Adheres to new CMS regulatory requirements for plan partners
- Manages complex information and document requirements efficiently and cost-effectively
- Integrates seamlessly with existing systems as a Web-based platform
- Enables targeted one-to-one communications determined upon deep segmentation and program needs
- Ensures all information is current and synchronized
- Delivers advanced business intelligence reporting
The proof
Merrill has executed effective member communications in compliance-driven environments for others – and we’re ready to help you, too.
- Demonstrated record of compliance adherence
Four decades of delivering excellence in highly regulated environments has resulted in an expertise in simplifying the management of a myriad of regulations and mandates.
- Commitment to excellence
Merrill’s team of experts brings a wide range of healthcare experience from all areas of the industry to deliver new technologies, marketing strategies and tactics, and innovative solutions.
Four decades of delivering excellence in highly regulated environments has resulted in an expertise in simplifying the management of a myriad of regulations and mandates. Merrill’s team of experts brings a wide range of healthcare experience from all areas of the industry to deliver new technologies, marketing strategies and tactics, and innovative solutions.
Are you ready?
With any CMS, DOI, or other compliance-related need, increasing levels of auditing will be successfully answered through a sharper focus on data and its efficient management. Merrill offers health plans a leading-edge, technology enabled fulfillment and data management solution that is compliant with robust reporting and regulatory requirements.
Four decades of delivering excellence in highly regulated environments has resulted in an expertise in simplifying the management of a myriad of regulations and mandates. Merrill’s team of experts brings a wide range of healthcare experience from all areas of the industry to deliver new technologies, marketing strategies and tactics, and innovative solutions.
