How long has Merrill been involved in the franchise marketing industry?
Merrill has been an IFA Supplier Forum member since 1986.
Where are your facilities located?
Merrill is headquartered in St. Paul, Minnesota and has 70 domestic offices and over 85 offices worldwide. Merrill also has 7 print and fulfillment centers strategically located throughout the United States.
Does Merrill have a vendor-managed inventory program? How does it work?
Merrill will work with your company to determine your inventory usage. Merrill will then sell the items at corporate approved prices, effectively relieving your company of the production-to-delivery loop increasing your cash flow and allowing you to focus your resources on your core business.
How can I set up a demonstration of BRANDSTORE?
To schedule your live BRANDSTORE demo, go to www.merrillcorp.com/franchises and on the right column under “Contact Us” you can send an e-mail, click “Request Information” or call 800.688.4400 X4514
Do I need to use all of Merrill’s capabilities in order to have my own BRANDSTORE?
No, the best part of BRANDSTORE is that it can be completely customized with the look and feel of your brand. You can choose the features that you want for your company.
Can different users have different access levels?
Yes, Merrill works with your company to determine the different levels of access within BRANDSTORE. These levels are password protected allowing only the users that have corporate approval for certain items to access them.
How is BRANDSTORE accessed?
BRANDSTORE can be set up as a password-protected Web site, or it can be accessed directly through your company’s Intranet.
What reporting will I receive?
Rather than waiting for periodic e-mails or mailed hard copy reports, Merrill provides a "one stop" reporting capability allows you to instantly access to current reports and data Internet. This provides you with 24-hour access to the vital information you need to monitor inventory levels and usage more carefully and determine your return-on-investment (ROI).
How will my account be supported?
Merrill will provide a 24/7 client support team designed to handle all aspects of the client/vendor relationship. Merrill provides customer service to receive and process orders and to provide both product and order information to end-users in your company. Customer Service Representatives "CSR's" at Merrill are skilled professionals that work with our customers to ensure effective communications. The CSR's are knowledgeable in all aspects and related processes to your program, businesses, products, and services. Acting as your “store front”, this group handles calls, efficiently and professionally.
What products/services do you offer?
Merrill provides a broad range of products and services, and can serve as a single source for all of your communication needs. Merrill has built a comprehensive solution – a single source for sales and marketing materials accessible through a powerful set of online desktop tools. Franchisees simple go on line to view their options, then select → customize → personalize → order and receive – one process, many options and fast delivery of effective prospecting tools, efficient customer contact programs and sales management resources such as:
- Integrated fulfillment
- Digital and offset print
- Stationery programs
- Direct mail
- Promotional items
- Web-based order entry
- Inventory management
- Sales management reporting
