FAQs

Frequently Asked Questions (FAQs)

How long has Merrill been involved in the direct selling marketing industry?

Merrill has been an active member of the DSA since 2004.  We help some of the largest and most respected organizations grow their business and protect their brand. 

Where are your facilities located?

Merrill is headquartered in St. Paul, Minnesota and has 70 domestic offices and over 85 offices worldwide. Merrill also has 7 print and fulfillment centers strategically located throughout the United States.

How can I set up a demonstration of BRANDSTORE^®?

To schedule your live BRANDSTORE demonstration, go to www.merrillcorp.com/directsellers and go to the “Contact Us” section in the right-hand column of the page. You can send an e-mail, click “Request Information” or call 800.688.4400 and ask to speak to a "Direct Sellers representative."

How is BRANDSTORE accessed?

BRANDSTORE can be set up as a password-protected Web site, or it can be accessed directly through your company’s Intranet.

Can different users have different access levels?

Yes, Merrill works with your company to establish specific user access levels for your BRANDSTORE. These levels are password-protected allowing only the users that have corporate approval for certain items to access them.

Does Merrill have a vendor-managed inventory program? How does it work?

Merrill will work with your company to determine your inventory usage. Merrill will then sell the items at corporate-approved prices, effectively relieving your company of the production-to-delivery loop, increasing your cash flow and allowing you to focus your resources on your core business.

.What reporting will I receive?

Rather than waiting for periodic e-mails or mailed hard copy reports, Merrill provides a "one stop" reporting capability allows you to instantly access to current reports and data through the Internet. You have 24-hour access to the vital information you need to monitor inventory levels and usage more carefully and determine your return-on-investment (ROI).

How will my account be supported?

Merrill provides clients with an expert support team qualified to handle all aspects of the client/vendor relationship. Our customer service team receives and processes orders, and also provides both product and order information to your company's end-users. Our customer service representatives (CSRs) are skilled professionals who are knowledgeable in all aspects and processes related to your program, businesses, products and services. Acting as your “store front,” this group handles calls, efficiently and professionally.

What products/services do you offer?

Merrill provides a broad range of products and services, and can serve as a single source for all of your communication needs. Merrill has built a comprehensive solution – a single source for sales and marketing materials accessible through a powerful set of online desktop tools. Your field simply go on line to view their options, then select → customize → personalize → order and receive. The result? One process, many options and fast delivery of effective prospecting tools, efficient customer contact programs and sales management resources such as:

·                   Integrated fulfillment

·                   Digital, offset and print-on-demand

·                   Stationery programs

·                   Presentation materials

·                   Printed marketing and advertising materials

·                   E-marketing and advertising materials

·                   Direct mail

·                   Apparel and ad specialties

·                   Web-based order entry

·                   Inventory management

·                   Sales management reporting