DSR / Operator Lead

Status: Full Time
Shift: 3:00p.m.-11:30p.m. ( M-F)
Location: MN-Minneapolis-DMS

Responsibilities

•Extensive client interaction with primary focus of achieving and surpassing client service goals. •Responsible for managing 2nd shift operations in a law firm environment site at the most efficient level. This will include assignment of jobs, scheduling of staff, monitoring timely completion of jobs. •Monitors work in process to assure it conforms to client instructions, production and quality standards, paper use and waste. •Follows up with customer upon completion of jobs for quality assurance purposes. Coordinates complex customer jobs. •Develops process improvements and identifies opportunity for service enhancements.

Qualifications

•Solid understanding of reprographics, facsimile and mail procedures and equipment capabilities. •A minimum of 2-5 years previous experience in a related field required. •Ability to multi-task and change priorities as needed. •Proven ability to handle stressful situations, deadline pressures and problem-solve. •Strong and effective decision making skills necessary to prioritize workload, assign staff, etc. •Writing and verbal communication skills adequate for client communication. •Proven customer service skills required in order to create, maintain and enhance customer relationships. •Must be able to communicate and interact effectively with multi-functional and diverse backgrounds. ABILITY TO WORK 3:00 P.M. - 11:30 P.M.

High school diploma. Minimum 1-2 years work experience.

If you are interested in being considered for this position, email your resume in text or Microsoft Word to resumes@merrillcorp.com. Please include "MN-Minneapolis-DMS - 17829" in the subject of your message.

The application deadline is 5/16/2008.